Ventyx is dedicated to meeting the needs of our valued customers and providing solutions, services and support that help them take their business to the next level. We also foster collaboration and knowledge-sharing across the Ventyx customer community and from Ventyx experts around the world.
Membership to the support portals is available to licensed users. Each portal provides:
- Access to customer support for all Ventyx solutions
- Opportunities to engage in customer communities and forums
- Detailed product release information and downloads
For all Ellipse/IMS customers we are introducing a new Ventyx Customer Support Portal, available October 1, 2013. It will replace the current Ventyx Customer Center site that you now use. If you would like to learn more see the Customer Portal User Guide or watch Customer Portal Training Seminar video.
If you have questions or need assistance around this change, please contact the following Global Customer Portal leadership:
| Ellipse and IMS products |
| Ventyx Customer Center » |
|
For all Ellipse/IMS customers we are introducing a new Ventyx Customer Support Portal, available October 1, 2013. It will replace the current Ventyx Customer Center site that you now use. For more information see the Customer Portal User Guide or watch the Customer Portal Training Seminar video. |
Lama Habbal - Director Customer Support APAC
Karen Vaughan - Director Customer Support EMEA
Rene Tovar - Director Customer Support LAM
Sean Pickett - SVP Global Customer Support |
| Asset Management |
| Asset Suite/Passport/eSOMS |
800-634-4357
Option 2 |
assetsuitesupport@ventyx.abb.com |
| EMPAC/InSite EE/Curator |
800-634-4357
Option 1 |
empacsupport@ventyx.abb.com |
| Customer Suite (CIS)/Billgen/Enerlink |
Customer Suite (CIS)
/Billgen/Enerlink |
800-634-4357
Option 3 |
customersuitesupport@ventyx.abb.com |
| EPM – Analytics |
| NOSTRADAMUS |
800-634-4357
Option 5-5-5 |
support.energy@ventyx.abb.com |
| PROMOD, PowerBase, Strategist, MarketPower |
800-634-4357
Option 5-5-2 |
pb.support@ventyx.abb.com |
| SENDOUT |
800-634-4357
Option 5-5-3 |
sendout.support@ventyx.abb.com |
| IMPACT |
800-634-4357
Option 5-5-4 |
impact.support@ventyx.abb.com |
| EPM – nMarket |
nMarket, OfferManager, AllocationManager,
PositionManager |
800-634-4357
Option 6-1 |
nmarket.support@ventyx.abb.com |
| EPM Enterprise Products |
| EPM Enterprise Products |
support.energy@ventyx.abb.com
EMEA customers: supportenergy.london@ventyx.abb.com
|
Generation Operations
|
800-634-4357, Option 5-4 |
Retail Operations
|
800-634-4357, Option 5-1 |
| TRM (Monaco), Schedule Management, Complex Contract Billing |
800-634-4357, Option 5-2 |
| ISO BID Management |
800-634-4357, Option 5-4 |
| Market Manager |
800-634-4357, Option 5-1 |
| KW/ETRM |
800-634-4357, Option 5-3 |
| SystemOptimizer, Planning and Risk & Market Analytics |
800-634-4357, Option 5-5-1 |
| EPM – Solutions Support |
| DAT, LAT, CAMs, SEMs, DPT, Other Custom EPM Solutions |
800-634-4357
Option 6-2 |
nmarket.solutions@ventyx.abb.com |
| ER Suite |
ER Suite
|
800-634-4357
Option 7 |
ersuitesupport@ventyx.abb.com
|
Nuclear In-Processing eXpress
|
|
nixsuitesupport@ventyx.abb.com |
| KPI Generator |
|
kpigeneratorsupport@ventyx.abb.com |
| Observation Manager |
|
observationmanager@ventyx.abb.com |
| FocalPoint |
| FocalPoint |
800-634-4357
Option 8 |
focalpointsupport@ventyx.abb.com |
| Network Control |
| Network Manager |
continue to use current process |
networkmanagersupport@ventyx.abb.com |
| Service Suite/Advantex |
| Service Suite/Advantex |
800-634-4357
Option 4 |
servicesuitesupport@ventyx.abb.com |
| Legacy Service Suite |
800-634-4357
Option 4 |
legacyservicesuite@ventyx.abb.com |
| Advisors Online Product Subscriptions |
| Reference Cases |
916-609-7729 |
refcasesupport@ventyx.abb.com |
| Advisors Strategic Planning |
| Strategic Planning (MIDAS) |
614-329-0108 |
strategicplanningsupport@ventyx.abb.com |
| Horizons Interactive |
614-553-7816 |
horizonsinteractivesupport@ventyx.abb.com |
| Velocity Suite |
| Velocity Suite |
888-968-8860 |
velocity-support@ventyx.abb.com |