Contact Us | Customer Support

Customer Support

Serving customers. Supporting innovation.

Ventyx is dedicated to meeting the needs of our valued customers and providing solutions, services and support that help them take their business to the next level. We also foster collaboration and knowledge-sharing across the Ventyx customer community and from Ventyx experts around the world.

Membership to the support portals is available to licensed users. Each portal  provides:

  • Access to customer support for all Ventyx solutions
  • Opportunities to engage in customer communities and forums
  • Detailed product release information and downloads

For all Ellipse/IMS customers we are introducing a new Ventyx Customer Support Portal, available October 1, 2013. It will replace the current Ventyx Customer Center site that you now use. If you would like to learn more see the Customer Portal User Guide or watch Customer Portal Training Seminar video.

If you have questions or need assistance around this change, please contact the following Global Customer Portal leadership:

Ellipse and IMS products
Ventyx Customer Center »  

For all Ellipse/IMS customers we are introducing a new Ventyx Customer Support Portal, available October 1, 2013. It will replace the current Ventyx Customer Center site that you now use. For more information see the Customer Portal User Guide or watch the Customer Portal Training Seminar video.

 David Fraser - Acting Director Customer Support APAC
Karen Vaughan - Director Customer Support EMEA
Rene Tovar - Director Customer Support LAM
Sean Pickett - SVP Global Customer Support
Asset Management
Asset Suite/Passport/eSOMS 800-634-4357
Option 2		 assetsuitesupport@ventyx.abb.com
EMPAC/InSite EE/Curator 800-634-4357
Option 1		 empacsupport@ventyx.abb.com
Customer Suite (CIS)/Billgen/Enerlink
Customer Suite (CIS)
/Billgen/Enerlink		 800-634-4357
Option 3		 customersuitesupport@ventyx.abb.com
EPM – Analytics
NOSTRADAMUS 800-634-4357
Option 5-5-5		 support.energy@ventyx.abb.com
PROMOD, PowerBase, Strategist, MarketPower 800-634-4357
Option 5-5-2		 pb.support@ventyx.abb.com
SENDOUT 800-634-4357
Option 5-5-3		 sendout.support@ventyx.abb.com
IMPACT 800-634-4357
Option 5-5-4		 impact.support@ventyx.abb.com
EPM – nMarket
nMarket, OfferManager, AllocationManager,
PositionManager		 800-634-4357
Option 6-1		 nmarket.support@ventyx.abb.com
EPM Enterprise Products
EPM Enterprise Products

support.energy@ventyx.abb.com

EMEA customers: supportenergy.london@ventyx.abb.com
Generation Operations
 800-634-4357, Option 5-4
Retail Operations
 800-634-4357, Option 5-1
TRM (Monaco), Schedule Management, Complex Contract Billing 800-634-4357, Option 5-2
ISO BID Management 800-634-4357, Option 5-4
Market Manager 800-634-4357, Option 5-1
KW/ETRM 800-634-4357, Option 5-3
SystemOptimizer, Planning and Risk & Market Analytics 800-634-4357, Option 5-5-1
EPM – Solutions Support
DAT, LAT, CAMs, SEMs, DPT, Other Custom EPM Solutions 800-634-4357
Option 6-2		 nmarket.solutions@ventyx.abb.com
ER Suite
ER Suite
 800-634-4357
Option 7		 ersuitesupport@ventyx.abb.com
Nuclear In-Processing eXpress
   nixsuitesupport@ventyx.abb.com
KPI Generator   kpigeneratorsupport@ventyx.abb.com
Observation Manager   observationmanager@ventyx.abb.com
FocalPoint
FocalPoint 800-634-4357
Option 8		 focalpointsupport@ventyx.abb.com
Network Control
Network Manager continue to use current process networkmanagersupport@ventyx.abb.com
Service Suite/Advantex
Service Suite/Advantex 800-634-4357
Option 4		 servicesuitesupport@ventyx.abb.com
Legacy Service Suite 800-634-4357
Option 4		 legacyservicesuite@ventyx.abb.com
Advisors Online Product Subscriptions
Reference Cases 916-609-7729 refcasesupport@ventyx.abb.com
Advisors Strategic Planning
Strategic Planning (MIDAS) 614-329-0108 strategicplanningsupport@ventyx.abb.com
Horizons Interactive 614-553-7816 horizonsinteractivesupport@ventyx.abb.com
Velocity Suite
Velocity Suite 888-968-8860 velocity-support@ventyx.abb.com