Business Impact Summary
In 2002, a merger with Florida Power Corporation not only changed the organization’s name, but also doubled the assets, sites, and challenges. At stake were five nuclear plants, 31 fossil plants, and 118 combustion turbines for a total of more than 22,000 megawatts of generation flowing to more than 3.1 million customers in the southeast. Progress Energy selected Ventyx to provide a highly functional, scalable solution to deliver cost savings and performance improvements by providing visibility and standardizing business processes throughout the operations.
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The Company
Progress Energy, headquartered in Raleigh, N.C., is a Fortune 500 energy company with more than 22,000 megawatts of generation capacity and approximately $10 billion in annual revenues. Progress Energy includes two major electric utilities that serve about 3.1 million customers in the Carolinas and Florida. The company has earned the Edison Electric Institute's Edison Award, the industry's highest honor, in recognition of its operational excellence, and was the first utility to receive the prestigious J.D. Power and Associates Founder's Award for customer service.
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The Challenge
Progress Energy desired an asset management solution that provided the full breadth of tools required to meet its business needs and that could be implemented without customizations. The solution had to handle each of the unique aspects of the organization's nuclear, fossil, and combustion turbine generation businesses, plus the supply chain requirements of the transmission and distribution and other diversified Progress Energy businesses. The solution had to be highly scalable to support more than 10,000 users and greater than 500,000 transactions per day.
The requirements:
- Progress Energy needed to standardize business processes across its entire organization.
- The organization wanted to contain the spiraling costs of dozens of custom-built legacy IT systems—and their web of integrations.
- Progress Energy also required a tool for developing business processes to improve daily work performance, rather than forcing processes to conform to technology.
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The Solution
Progress Energy required a highly functional, scalable solution that would deliver cost savings and performance improvements by providing visibility and standardized business processes throughout the operations. Therefore, Ventyx focused its efforts on streamlining the supply chain, improving workforce efficiency, increasing asset reliability, and optimizing operational performance.
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The Result
"In nuclear generation we communicated to our team that each of our sites and all of our employees were going to undergo change to not only accomplish the merger, but to achieve a new level of nuclear fleet operations excellence."
SCOTTY HINNANT
SENIOR VICE PRESIDENT &
CHIEF NUCLEAR OFFICER
PROGRESS ENERGY
Ventyx's asset management solution allowed Progress Energy to standardize more than 200 nuclear operational procedures and reengineer more than 250 business processes. Its nuclear operations reduced operating costs, increased net generation, improved safety, and reduced outage durations.
Progress Energy's gas turbine fleet integrated its Ventyx solution with real-time performance management software for proactive condition-based maintenance. Users now leverage key performance indicators to monitor plant performance and improve plant efficiencies. As a result, Progress Energy has achieved record performance levels and recognition from leading industry groups.
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