Customer Information Systems (CIS) & Billing
Achieve operational excellence. Maximize customer satisfaction.
When serving customers is your business, there’s no room for second best. Your customer management solution must enable the execution of business strategies for a broad range of business challenges.
Processes need to be optimized throughout the full life cycle of an asset to ensure customer satisfaction and meet the mission-critical requirements for the meter-to-cash cycle. Earning customer satisfaction requires exceeding service level expectations, accommodating newly emerging customer needs, and satisfying complex billing requirements. Ventyx’s Customer Information System offers unparalleled functionality, flexibility and workflow capabilities for managing all your billing and customer support processes, from simple inquiries to marketing initiatives, complex billing and regulatory-based credit and collection processes.
expand Key Benefits
As a result of using Ventyx CIS solutions, organizations can expect proven performance results, including the following benefits:
- Meet diverse regulatory requirements.
- Efficiently and effectively process customer calls.
- Intelligent user information "at a glance" provides relevant information and procedures to users via a customer self service portal that enables them to improve first call and first screen resolution.
- Work flow management of front and back office business processes.
expand Key Capabilities
Provides the tools you need to serve your customers—from the call center and into the field—helping you achieve operational excellence and maximum customer satisfaction.
Provides a complete solution for billing and customer support for gas, electric, water, waste water and solid waste services.
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