Performance Suite: Operations Dashboard
Assess and Adjust Operational Performance in Real-Time
Operations Dashboard is a tactical, intraday operations management solution for Service Suite. It provides near real-time system monitoring and short-term future view for capacity planning through an easy-to-use web interface. By identifying trends as they occur, Operations Dashboard users can proactively use the information provided to them, and work to resolve minor issues before they become major problems for the organization.
Operations Dashboard Benefits
The Operations Dashboard provides dispatchers, managers and executives a near real-time view of current day field operations. By providing operational information in a graphical, configurable, easy to interpret manner, the Operations Dashboard allows users to focus on areas of interest and exceptions that arise during the day. The Operations Dashboard provides a number of specific benefits:
- Allows dispatchers to focus on exceptions
- Proactively react to operational issues
- Improved view of work capacity
- Allows dispatchers to focus on areas of interest
Operations Dashboard Features
The graphical, web-based reporting tool provides access to a series of pre-defined reports that provide insight into current day operational issues. The Operations Dashboard is built using best of class software from Business Objects and includes such features as:
- Standard reports provide insight into current operation state
- Highly configurable filters for data
- Manual and automatic data refresh
- Printing and exporting
Improve Field Operations Transparency
The Operations Dashboard provides a big picture, exceptions-based approach to managing the mobile workforce. Dispatchers have at-a-glance access to the overall state of field operations that they are responsible for; receive immediate feedback when appointments and commitments move into an "at risk" state; and have access to information on how work is progressing in the field, as it occurs. Planners can use the Operations Dashboard to better understand their resource profile for the future, and can make adjustments to staffing as necessary to account for changes in demand.
Adding the Operations Dashboard to a Service Suite environment makes it easier to identify issues in the field as they are happening. By identifying operational issues and trends as soon as they occur, it provides an opportunity to address them, before they impact the customer.
