Mobile Workforce Scheduling
Ensuring the Most Efficient Use of Time and Field Resources All Day, Every Day
Using Service Suite Scheduling, an organization can do the job right with the right resources the first time. Appointment scheduling is automated and immediate, using predefined scheduling parameters and rules. Call center representatives can negotiate service requests and schedule service appointments, assuring the right technician at the right place and time. Service Suite Scheduling continuously and automatically optimizes the schedule to ensure the most efficient assignments.
Service Suite Scheduling provides the ability for an organization to:
- Define and adjust technician/crew availability
- Confidently offer narrower service appointment windows
- Automatically assign work orders to technicians
- Continuously optimize the schedule as the operational environment changes
- Sequence and route work assignments based on geography
