Access to Ventyx Support and Client Services Sites
Ventyx Global Client Service
Select the underlined product to navigate to the Support Portal
Ventyx Client Portal Login
| Ventyx Client Portal Training: Video for Windows Media Player (WMV) | User Guide (pdf) |
| Product | Phone | |
| Asset Suite/Passport/eSOMS | 800-634-4357, Option 2 | assetsuitesupport@ventyx.com |
| Customer Suite (CIS)/ Billgen/Enerlink | 800-634-4357, Option 3 | customersuitesupport@ventyx.com |
| EMPAC/InSite EE/Curator | 800-634-4357, Option 1 | empacsupport@ventyx.com |
| Legacy Service Suite | 800-634-4357, Option 4 | legacyservicesuite@ventyx.com |
| Service Suite/Advantex | 800-634-4357, Option 4 | servicesuitesupport@ventyx.com |
| Generation Operations (Generation Manager) | 800-634-4357, Option 5-4 | Support.Energy@ventyx.com EMEA EPM Customers please use supportenergy.london@ventyx.com |
Retail Operations |
800-634-4357, Option 5-1 | |
| 800-634-4357, Option 5-2 | ||
| ISO BID Management | 800-634-4357, Option 5-4 | |
| Market Manager | 800-634-4357, Option 5-1 | |
| KW/ETRM | 800-634-4357, Option 5-3 | |
| 800-634-4357, Option 5-5 | ||
| Enerprise Framework & Other Energy Products | 800-634-4357, Option 5-5 | |
| SystemOptimizer, Planning and Risk & MarketAnalytics | 800-634-4357, Option 5-5 | Support.Energy@ventyx.com |
EPM Analytics Support
| Product | Phone | |
NOSTRADAMUS |
770-779-2853 |
|
PROMOD, PowerBase, Strategist, MarketPower |
770-779-2871 | PBSupport@ventyx.com |
| SENDOUT | 770-779-2806 | Jeff.baker@ventyx.com |
EPM nMarket Support - Global Client Service Login
| Product | Phone | |
| 800-634-4357, Option 6-1 | nmarket-support@ventyx.com |
EPM Solutions Support
| EPM Custom Support | Phone | |
|
800-634-4357, Option 6-2 | nmarket-solutions@ventyx.com |
Velocity Suite Products
| Product | Phone | |
|
720-240-5566 | velocity-support@ventyx.com |
Advisors Online Product Subscriptions Login
| Advisors Product | Phone | |
| Simulation Ready Data - Market Analytics | 916-609-7767 | Erik.Skaden@ventyx.com |
| Simulation Ready Data - NERC PowerBase | 770-779-2858 | David.Dingess@ventyx.com |
614-486-6711 ext 224 |
||
| 614-486-6711 ext 224 | RefCaseSupport@ventyx.com |
Advisors Strategic Planning Support Login
| Advisors Product | Phone | |
|
614-486-6711 ext 224 | StrategicPlanningSupport@ventyx.com |
|
614-486-6711 ext 224 |
