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Ventyx

Support

Serving customers. Supporting innovation.

The Ventyx Customer Support Portal enables users to generate and track support tickets and their priorities. Get started by logging in and opening a ticket.

Open a Ticket

Hours of Operation

Contact Us

All day, every day (24 hours a day, 7 days a week, 365 days a year). You can reach us via phone, email or the Customer Portal, which is recommended.

While using the VENTYX Customer Portal is the most efficient way for you to interact with support, we encourage you to confirm Priority 1 issues via phone.

Toll Free Numbers

VENTYX.servicedesk@ventyx.abb.com

** For Velocity Suite please use (888) 968-8860 and email velocity-support@ventyx.abb.com.


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Support Plan

With your support plan, you receive the following:

  • VENTYX Customer Support Portal & Telephone Access
  • Unlimited Number of Reported Cases per Month
  • Defect Reporting, Tracking and Correction
  • Customer Advocate
  • Knowledge Database
  • Technical Support Bulletin Alerts

Learn More


Customer Quotes

What Our Customers Are Saying

“The support I received from the Ventyx team was fantastic. I couldn't of done it without their help.”

“Quick response & was able to immediately provide code change & resolve our issue on a timely manner.”

“Excellent service as always.”