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Ventyx

Support

Serving customers. Supporting innovation.

Ventyx is dedicated to meeting the needs of our valued customers and providing solutions, services and support that help them take their business to the next level. We also foster collaboration and knowledge-sharing across the Ventyx customer community and from Ventyx experts around the world.

Membership to the support portals is available to licensed users. Each portal  provides:

  • Access to customer support for all Ventyx solutions
  • Opportunities to engage in customer communities and forums
  • Detailed product release information and downloads

Asset Management
Asset Suite/Passport/eSOMS 800-634-4357
Option 2
assetsuitesupport@ventyx.abb.com
EMPAC/InSite EE/Curator 800-634-4357
Option 1
empacsupport@ventyx.abb.com
Ellipse, MCIO   ellipse.support@ventyx.abb.com
LinkOne   linkone-support@ventyx.abb.com
Customer Suite (CIS)/Billgen/Enerlink
Customer Suite (CIS)
/Billgen/Enerlink
800-634-4357
Option 3
customersuitesupport@ventyx.abb.com
EPM – Analytics
PROMOD, PowerBase, Strategist, MarketPower 800-634-4357
Option 5-5-2
pb.support@ventyx.abb.com
SENDOUT 800-634-4357
Option 5-5-3
sendout.support@ventyx.abb.com
EPM – nMarket
nMarket, OfferManager, AllocationManager,
PositionManager
800-634-4357
Option 6-1
nmarket.support@ventyx.abb.com
Enterprise Products
EPM Enterprise Products

support.energy@ventyx.abb.com

EMEA customers: supportenergy.london@ventyx.abb.com

Generation Operations
800-634-4357, Option 5-4
Retail Operations
800-634-4357, Option 5-1
TRM (Monaco), Schedule Management, Complex Contract Billing 800-634-4357, Option 5-2
ISO BID Management 800-634-4357, Option 5-4
NOSTRADAMUS 800-634-4357
Option 5-5-5
support.energy@ventyx.abb.com
Market Manager 800-634-4357, Option 5-1
KW/ETRM 800-634-4357, Option 5-3
SystemOptimizer, Planning and Risk & Market Analytics 800-634-4357, Option 5-5-1
EPM – Solutions Support
DAT, LAT, CAMs, SEMs, DPT, Other Custom EPM Solutions 800-634-4357
Option 6-2
nmarket.solutions@ventyx.abb.com
ER Suite
ER Suite
800-634-4357
Option 7
ersuitesupport@ventyx.abb.com
Nuclear In-Processing eXpress
  nixsuitesupport@ventyx.abb.com
KPI Generator   kpigeneratorsupport@ventyx.abb.com
Observation Manager   observationmanager@ventyx.abb.com
FocalPoint
FocalPoint 800-634-4357
Option 8
focalpointsupport@ventyx.abb.com
Mining Solutions
MineScape minescape.support@ventyx.abb.com
MineMarket minemarket.support@ventyx.abb.com
CCLAS cclas.support@ventyx.abb.com
Production Accounting productionaccounting.support@ventyx.abb.com
Assay Management assaymanagement.support@ventyx.abb.com
Network Control
Network Manager continue to use current process networkmanagersupport@ventyx.abb.com
Service Suite/Advantex
Service Suite/Advantex 800-634-4357
Option 4
servicesuitesupport@ventyx.abb.com
Legacy Service Suite
legacyservicesuite@ventyx.abb.com
Advisors Online Product Subscriptions
Reference Cases 916-609-7729 refcasesupport@ventyx.abb.com
Advisors Strategic Planning
Strategic Planning (MIDAS) 614-329-0108 strategicplanningsupport@ventyx.abb.com
Horizons Interactive 614-553-7816 horizonsinteractivesupport@ventyx.abb.com
Velocity Suite
Velocity Suite 888-968-8860 velocity-support@ventyx.abb.com

Make the most of your investment in Ventyx solutions and improve business results with state-of-the-art training and education tools delivered from Ventyx’s Global Education Services team.